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Privacy Policy

Last Updated: November 20, 2025

  1. Introduction and Scope

Welcome to Coastal Home Renovations (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy and security of the personal information of our clients and website visitors.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (the “Site”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we collect:

  • On this Site, including through contact forms, quote requests, and appointment scheduling tools.
  • In email, text, and other electronic messages between you and this Site or our staff.
  • Through any offline interactions related to our services that originate from your use of the Site.

By accessing or using this Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Site.

  1. Information We Collect and How We Collect It

We collect several types of information from and about users of our Site, which can be categorized as follows:

  1. a) Personal Information You Provide to Us Directly:
    This is information by which you may be personally identified. We collect this information directly from you when you voluntarily provide it to us through various features on our Site. This includes:
  • Contact and Quote Request Forms: When you fill out a form to contact us or request a project estimate, we collect your name, email address, phone number, physical address, and any details you provide about your renovation project. This information is essential for us to respond to your inquiry, understand your needs, schedule a consultation, and provide an accurate estimate.
  • Direct Communications: If you contact us directly via email or phone, we will collect the information you provide in that communication, including your contact details and the content of your message, to address your questions or concerns.
  • Appointment Scheduling: If you use an online tool on our Site to schedule an appointment, we and our third-party scheduling service provider may collect the necessary information to confirm and manage that appointment, such as your name, contact details, and preferred times.
  1. b) Information We Collect Automatically Through Technology:
    As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This information is primarily used to improve our Site and deliver a better user experience. This includes:
  • Log Files and Usage Details: We automatically collect details of your visits to our Site, including your IP address, browser type, operating system, referring/exit pages, the dates and times of your visits, and the resources that you access and use on the Site. This helps us with website administration, security, and analyzing trends.
  • Cookies and Tracking Technologies: We use cookies (small files placed on the hard drive of your computer) and similar technologies to enhance your experience.
    • Strictly Necessary Cookies: These are essential for the Site to function and cannot be switched off.
    • Analytical/Performance Cookies: We use services like Google Analytics to collect information about how visitors use our Site. This helps us understand user behavior, count visits, and see which parts of our Site are most popular. This data is typically aggregated and does not personally identify you.
    • You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.
  1. How We Use Your Information

We use the information that we collect about you or that you provide to us for the following legitimate business purposes:

  • To Provide Our Services: To respond to your inquiries, provide you with information, estimates, and services that you request from us, and to fulfill the purpose for which you provided the information.
  • To Communicate With You: To schedule consultations, provide project updates, and communicate with you about your account or our business relationship.
  • To Improve Our Website: To analyze usage trends and preferences, helping us to improve the Site’s design, content, and functionality.
  • For Marketing Purposes: With your consent where required, we may use your contact information to inform you about services that may be of interest to you. You will always have the option to opt out of these communications.
  • For Security and Legal Compliance: To maintain the security and integrity of our Site, to comply with applicable laws and regulations, to respond to lawful requests and legal process, and to enforce our Terms and Conditions.
  1. Disclosure of Your Information

We are committed to maintaining your trust, and we do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may disclose your information only in the following limited circumstances:

  • To Service Providers and Subcontractors: We may share your information with trusted third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes website hosting companies, IT support, email service providers, and, critically, any subcontractors (e.g., plumbers, electricians) who are essential to completing your renovation project. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
  • To Comply with the Law: We may disclose your information if we believe in good faith that it is necessary to: (a) comply with a legal obligation, court order, or governmental request; (b) protect and defend the rights, property, or safety of Coastal Home Renovations, our clients, or the public; (c) prevent or investigate possible wrongdoing in connection with our services; or (d) protect against legal liability.
  • In Connection with a Business Transfer: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Coastal Home Renovations’ assets, your Personal Information may be among the assets transferred.
  1. Data Security

We have implemented reasonable and appropriate administrative, technical, and physical security measures designed to protect your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. For example, any information you submit via forms on our Site is encrypted using Secure Socket Layer (SSL) technology.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.

  1. Data Retention

We will retain your Personal Information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

  1. Your Rights and Choices

We respect your rights regarding your Personal Information. You have choices about how your information is used:

  • Access and Correction: You may contact us at any time to request access to, correct, or delete any Personal Information that you have provided to us.
  • Opting Out of Marketing: If you do not wish to have your email address used for promotional purposes by us, you can opt out at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
  • Cookies: As mentioned above, you can manage your cookie preferences through your web browser’s settings.
  1. Children’s Privacy

Our Site is not intended for or directed at children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

  1. Changes to Our Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this policy, we will post the updated notice on the Site and update the policy’s “Last Updated” date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

  1. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please do not hesitate to contact us through the methods provided on our “Contact Us” page.